Return To Home Solutions Limited Website Privacy Policy

Last Updated: Wednesday, 30th October 2024

1. Introduction

This Privacy Policy explains how Return To Home Solutions Limited (known as RTH Solutions) collects, uses, and protects personal information provided by users on our website, in compliance with the UK Data Protection Act 2018 and GDPR. By using our website, you consent to the practices outlined below.

2. Data We Collect

RTH Solutions may collect the following types of personal data:

• Personal Information: Name, email, phone number, and other details provided during consultation bookings.

• Website Usage Data: Information on how users interact with our site, collected via cookies and analytics tools, to improve the user experience.

3. Purpose of Data Collection

RTH Solutions collects and uses data for the following purposes:

• Service Delivery: To process consultation requests, respond to enquiries, and provide requested services.

• Communication: To update users about services, respond to queries, or notify users of any changes.

• Site Optimisation: To improve website functionality and ensure a high-quality user experience.

We process all personal data lawfully, fairly, and transparently in accordance with GDPR.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and track usage. By using our website, users consent to our cookie policy, which explains the types of cookies we use and their purposes. Users may adjust their browser settings to limit cookie use; however, this may impact website functionality. For more information, see our Cookie Policy.

5. Legal Basis for Data Processing

RTH Solutions processes personal data based on the following legal grounds:

• Contractual Necessity: For consultation bookings and service delivery.

• Consent: For communications and website analytics when permission is given.

• Legitimate Interest: For improving our services and understanding user interactions on our website.

6. Data Security

We implement industry-standard security measures to protect personal data, including encryption, restricted access, and regular security assessments. Only authorised personnel have access to personal information, and data is securely stored.

7. Data Retention

RTH Solutions retains personal data only for as long as necessary for the purposes outlined or as required by law. Data is securely deleted or anonymised once it is no longer needed.

8. Data Sharing and Third Parties

We do not share personal data with third parties except as necessary to provide services or comply with legal requirements. Where third-party service providers are engaged, they are GDPR-compliant and bound by contractual obligations to protect personal information.

9. International Data Transfers

If data is transferred outside the UK or European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses, to maintain GDPR compliance.

10. Data Subject Rights

Under GDPR, individuals have the following rights regarding their data:

• Access: To view personal data we hold.

• Rectification: To correct any inaccurate data.

• Erasure: To request data deletion.

• Restriction: To limit how data is processed.

• Portability: To obtain a copy of personal data in a structured format.

• Objection: To withdraw consent or object to specific data processing.

To exercise any of these rights, please contact us using the information below. We aim to respond within 30 days, in line with GDPR requirements.

11. Data Breach Notification

In the unlikely event of a data breach affecting personal information, RTH Solutions will notify affected individuals and the Information Commissioner’s Office (ICO) within 72 hours, in compliance with GDPR.

12. Third-Party Links

Our website may contain links to external sites. RTH Solutions is not responsible for the privacy practices of these sites, and we recommend reviewing their policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in law or our services. Significant changes will be communicated on our website, and continued use of the site indicates acceptance of these terms.

14. Contact Information

For questions about this Privacy Policy or to exercise your data rights, please contact us at:

Email: ben@rthsolutions.co.uk

Phone: +44 (0) 737 6763 542

Address: Unit G, Stafford Park 15, Telford, TF3 3BB