Return To Home Solutions Limited Website Terms and Conditions

Last Updated: Wednesday, 30th October 2024

1. Introduction

These Terms and Conditions apply to the use of the RTH Solutions website, including data collected when booking consultations or interacting on our site. By using this site, you agree to the terms outlined below.

2. Data Collection and Use

RTH Solutions collects data to enhance user experience and deliver requested services. This includes:

- Personal Details: Name, email, and contact information for consultation bookings.

- Site Usage Data: Collected via cookies and analytics to improve site functionality and user experience.

All data processing is conducted lawfully, fairly, and transparently as per GDPR.

3. Consent

By providing information through our website, users consent to RTH Solutions processing their data as outlined here. Consent for any specific data use can be withdrawn at any time by contacting us.

4. Cookies

Our website uses cookies to optimise user experience. Users may disable cookies in their browser settings, although this may impact site functionality. For more, see our Cookie Policy.

5. Data Subject Rights

Under GDPR, users have the right to:

- Access: View personal data held by RTH Solutions.

- Rectification: Correct inaccuracies in their data.

- Erasure: Request deletion of their data.

- Restrict Processing: Limit certain processing activities.

- Data Portability: Receive a copy of their personal data in a commonly used format.

For requests, please contact us using the details below. We aim to respond within 30 days, per GDPR requirements.

6. Data Security and Retention

RTH Solutions takes reasonable measures to secure data, employing encryption and access controls. Data is retained only as long as necessary for its intended purpose and is securely deleted thereafter.

7. Compliance with CAA Regulations

In addition to GDPR, RTH Solutions complies with the Civil Aviation Authority (CAA) regulations during all UAV operations. Privacy is maintained in accordance with CAA guidelines, particularly when operating in populated or restricted areas.

8. Data Breach Notification

In the event of a data breach, RTH Solutions will notify affected individuals and report the incident to the ICO within 72 hours, as required by GDPR.

9. Third-Party Links

Our website may link to third-party sites, for which RTH Solutions is not responsible. Users should review third-party privacy policies when visiting these sites.

10. Updates to Terms and Conditions

We may periodically update these Terms and Conditions to reflect regulatory changes or service enhancements. Major changes will be communicated to users, and continued use of our site signifies acceptance of these terms.

11. Contact Information

For questions or to exercise data rights, please reach out to us at:

Email: ben@rthsolutions.co.uk

Phone: +44 (0) 737 6763 542

Address: Unit G, Stafford Park 15, Telford, TF3 3BB